Design in action

Design in action

Creating seamless experiences

Seamless Sending experience

Led the design of an integrated sending flow that transformed how small businesses create, print, and lodge their parcels. The new solution streamlined label printing and introduced flexible options to create and print labels online or in-store at Post Offices, simplifying the process and improving efficiency across touch points.

Seamless Sending experience

Led the design of an integrated sending flow that transformed how small businesses create, print, and lodge their parcels. The new solution streamlined label printing and introduced flexible options to create and print labels online or in-store at Post Offices, simplifying the process and improving efficiency across touch points.

Seamless Sending experience

Led the design of an integrated sending flow that transformed how small businesses create, print, and lodge their parcels. The new solution streamlined label printing and introduced flexible options to create and print labels online or in-store at Post Offices, simplifying the process and improving efficiency across touch points.

POST+ Personalised Tile POS System for Efficiency

Designed the ability to personalise your POST+ POS home screen for operators so that they can increase their daily efficiency. As a result more than 50% of outlets have personalised their POS terminal and increased day-to-day efficiencies.

POST+ Personalised Tile POS System for Efficiency

Designed the ability to personalise your POST+ POS home screen for operators so that they can increase their daily efficiency. As a result more than 50% of outlets have personalised their POS terminal and increased day-to-day efficiencies.

POST+ Personalised Tile POS System for Efficiency

Designed the ability to personalise your POST+ POS home screen for operators so that they can increase their daily efficiency. As a result more than 50% of outlets have personalised their POS terminal and increased day-to-day efficiencies.

Optus Business

Led the Optus Business future online purchase journey

Optus Business

Led the Optus Business future online purchase journey

Optus Business

Led the Optus Business future online purchase journey

My AMP Client portal

Your financial hub for banking on the go to view, manage and track your transactions. View all your transactions on My AMP.

My AMP Client portal

Your financial hub for banking on the go to view, manage and track your transactions. View all your transactions on My AMP.

My AMP Client portal

Your financial hub for banking on the go to view, manage and track your transactions. View all your transactions on My AMP.

AMP home loans digital experience

Digitising the home loans experience for new and loan top ups.

AMP home loans digital experience

Digitising the home loans experience for new and loan top ups.

AMP home loans digital experience

Digitising the home loans experience for new and loan top ups.

MyAMP app

My AMP is a mobile app that aims to allow users to view their accounts with ease and to keep track of their finances and manage their money anytime.

MyAMP app

My AMP is a mobile app that aims to allow users to view their accounts with ease and to keep track of their finances and manage their money anytime.

MyAMP app

My AMP is a mobile app that aims to allow users to view their accounts with ease and to keep track of their finances and manage their money anytime.

AMP chatbot

Scaleable conversations with a chatbot. Driven by user needs and maximises customer self-service that's instantly available 24/7.

AMP chatbot

Scaleable conversations with a chatbot. Driven by user needs and maximises customer self-service that's instantly available 24/7.

AMP chatbot

Scaleable conversations with a chatbot. Driven by user needs and maximises customer self-service that's instantly available 24/7.

Pure Leaf

As a new brand for Unilever Food Solutions (UFS), Pure Leaf was looking to launch its first ever-premium tea brand. It’s treated as a separate brand from Lipton and other UFS tea brands. This website is aimed to establish and promote Pure Leaf’s premium tea offerings in Australian and New Zealand. It has an existing presence and stand-alone websites in Europe and North America.

Pure Leaf

As a new brand for Unilever Food Solutions (UFS), Pure Leaf was looking to launch its first ever-premium tea brand. It’s treated as a separate brand from Lipton and other UFS tea brands. This website is aimed to establish and promote Pure Leaf’s premium tea offerings in Australian and New Zealand. It has an existing presence and stand-alone websites in Europe and North America.

Pure Leaf

As a new brand for Unilever Food Solutions (UFS), Pure Leaf was looking to launch its first ever-premium tea brand. It’s treated as a separate brand from Lipton and other UFS tea brands. This website is aimed to establish and promote Pure Leaf’s premium tea offerings in Australian and New Zealand. It has an existing presence and stand-alone websites in Europe and North America.

Professional Planner

Professional Planner is the leading publication for financial planners committed to raising the industry’s standards of behaviour and competence.

Professional Planner

Professional Planner is the leading publication for financial planners committed to raising the industry’s standards of behaviour and competence.

Professional Planner

Professional Planner is the leading publication for financial planners committed to raising the industry’s standards of behaviour and competence.

Tyro

Tyro is an independent banking institution offering EFTPOS and financial solutions to Australian businesses.

Tyro

Tyro is an independent banking institution offering EFTPOS and financial solutions to Australian businesses.

Tyro

Tyro is an independent banking institution offering EFTPOS and financial solutions to Australian businesses.

Curious to find out more?

Let's bring something to life! Get in touch

Curious to find out more?

Let's bring something to life! Get in touch

Curious to find out more?

Let's bring something to life! Get in touch

All works Sophia Ng

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2025